MicroNet Technology - The Leader in Storage Technology

Technical Support Request Form

Please take a moment before submitting this request form to read our FAQ section for answers to a large number of common questions. Additionally, for new installations, you may find your needed driver in the software area. For firmware updates, please see the OEM manufacturer's website or contact us for more information.

In order to expedite the processing of your Technical Support Request, please fill out this form completely and click the "Submit" button below. For warranty support or repair services, you may be requested to fax a copy of your "Original Purchase Invoice" or "Original Packing Slip". Once your request is processed, we will reply via email or call you for faster service.

In the 'Support Request and Additional Info" box, please indicate your preference - telephone call or email.

For non-warranty support, your proof-of-purchase is not required, however, you may expedite your request by printing and faxing the Credit Card Authorization Form (click here for printable PDF version - requires Adobe Acrobat Reader). If you do not have a fax machine, you may scan and email the form back to support@micronet.com but processing may be slightly delayed.

MICRONET STATEMENT ABOUT DATA CORRUPTION AND/OR LOSS

MicroNet Technology is not responsible for the loss of any data that might have been
on the drive, tapes, optical media or cartridge(s).

To protect your data, backup regularly, use available utilities such as Defrag and CheckDisk, and store important data in more than one location.

* = Required

CUSTOMER & PURCHASE INFORMATION

Contact Name	*
Company Name
Shipping Address	*
City	*
State/Province	*
Zip / Postal Code	*
Country	*
Day Telephone	*
Fax Number
E-mail Address	*

This information can be found at the top of your Original Invoice.

Dealer Name

Purchase Date *

Reseller / VAR
End-User / Customer

SUPPORT REQUEST AND PRODUCT INFORMATION

Product Description
Part No.	*
(Ex. of Part Nos. TFD250U8, PR3750U2F, MDC1500)

Current Product Part Numbers can be found on the Products Page

Serial No.	*
Platform
Operating System Version

Support Request
and Additional Info :

Please press Submit once. Multiple Support requests on the same item may result
in a delay during processing. Submitting the form might take a while, so please
be patient and wait for the 'Thank you' page to load.

You can also Print this form on your Printer after filling it out completely
and fax it to 310-328-0202. Thank you.